Returns & Exchanges Policy

At Alternative Brewing, we want you to be completely satisfied with your home brewing equipment, which is why we offer a 30-day return window for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our dedicated support team is here to ensure a smooth resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack With Care

  Securely place the unused item in its original retail packaging, ensuring all manuals and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a trackable service to our warehouse facility for inspection.

• 4.
  Receive Your Refund

  Once our technicians verify the condition of the return, we will process your refund or store credit within 3-5 business days.